Mediation is usually ordered by the court and is less expensive than litigation, allowing the parties to have a voice in the resolution of their conflicts. The mediator guides the parties through the process of finding a mutually agreeable outcome. Mediation is confidential and non-binding, unless the parties sign a document detailing their agreement. The mediator does not give legal advice but uses his legal knowledge and experience to guide the parties to a mutually agreeable resolution of the disputed issues.